Other FAQs
General
Campus Cash
Meal Plan
General AppCard Questions
What is the difference between a Meal Plan and Campus Cash?
| Meal Plan | Campus Cash | |
| Required for on-campus residential students | Yes | No |
| Purchase food items | Yes | Yes |
| Pay parking fees | No | Yes |
| Pay for printing | No | Yes |
| Make purchases at the University Bookstore | No | Yes |
| Add funds at any time | Yes | Yes |
| Refundable | No | Yes* |
* A fee applies to refunds of Campus Cash
Meal Plans are mandatory for students living on campus and can be used to purchase any food item on campus.
Campus Cash is an optional account for all students and can be used for on-campus food purchases as well as books, parking fees, and more.
How do I add money to a Meal Plan or Campus Cash Account?
You are welcome to add additional funds to either account via AppCard online or in person at the AppCard office on the 2nd floor of the Campus Store. Please note that in compliance with security regulations, we are unable to accept a deposit over the phone.
What do I do if I lose my AppCard?
If you have lost your ID, please follow the lost card instructions. If an AppCard is returned to the AppCard office, it will be kept on file. You can pick your ID up and have it reactivated at no additional charge.
Campus Cash Questions
What do I do if I want a refund of my Campus Cash?
Please check our Refund Procedures page for refund information.
What happens if I have extra Campus Cash funds at the end of the year?
Campus Cash balances carry over each year that a student is enrolled at Appalachian. At separation, balances greater than $15.00 are refundable minus a service charge. Refunds must be requested in writing by emailing appcardoffice@appstate.edu. You can also use the remaining funds to purchase goods at the Markets to take home, or you can purchase a gift certificate to the University Bookstore.
Meal Plan Questions
What are the levels for the Meal Plans, and how many meals a week do I get with each?
The details for the meal plans can be found online.
I signed up for a Meal Plan, but I can’t remember which one. How can I check?
Students who want to check their Meal Plan selection can call the AppCard office (828-262-6141).
I signed up for a Meal Plan, but now I would like to change my selection or cancel my Meal Plan. How do I do that?
Students who would like to change their meal plan can complete a change request form (located in the Quick Links). Please note Census Day is the last day to make changes to the meal plan.
- Census Day for Spring 2025 will be January, 27th 2025.
Does my Meal Plan money roll over?
Meal Plans do roll over from the fall to spring semester but are forfeited after Spring Commencement. This means any unused funds from December will still be on the account when students return from winter break in January. However, any funds left after Spring Commencement will be forfeited..
- Block plans including Dining Dollars carry over as long as they are a student at AppState and swipe their ID once each academic year.
What happens to unused Meal Plan money at the end of the year?
We work with students to reduce or eliminate unused Meal Plan funds at the end of each academic year. The percentage of funds that are unused is less than 1%; however, unused balances remain in the Dining Dollars budget to cover fixed costs that occur during the school year.
Is it possible to be exempt from the Meal Plan requirement?
Students living in the residence halls are required to purchase a Meal Plan. Students living in apartment-style rooms with full kitchens are not required to have a meal plan.
Students who wish to be exempt for medical reasons may contact the Office of Access and Equity: Disability Resources.
Mobile AppCard FAQs
How do I use my Mobile AppCard if my device runs out of battery?
For iPhone users: iPhone users may run their phone in Express Mode with power reserve to access their Apple Wallet for up to five hours after your phone begins to run on its power reserve.
For all users: If you get locked out of your building, Residence Life staff are available 24/7 to respond to emergencies within the residence halls. Please make sure to talk to your Residence Life staff about how to access emergency support.
Will my Mobile AppCard work if the power is out?
Yes, your Transact Mobile ID can still work even if the power or internet is out. Mobile IDs are stored securely on your device and use NFC (Near Field Communication) technology, which doesn't require an internet connection or device power to function. This means you can still access doors or other services that rely on NFC, as long as the reader itself is powered and operational.
Can I still use my physical AppCard once I have created my Mobile ID?
App State only allows students and patrons to have either the Mobile AppCard or a physical card (not both). Once you activate your Mobile AppCard, your physical card will become inactive.
Why are my account balance(s) not displaying?
Account balances are currently only displayed on Apple & Samsung Galaxy devices. Any student can check their balances through the eAccounts app.
If your account balances are $0, they will not display until funds are added.
If you have available funds that are not displaying, please contact the AppCard Office at appcardoffice@appstate.edu or 828-262-6141.
My balance differs on my device and Transact eAccounts.
Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information and it may take a few minutes for your Wallet balances to update.
I used my credit card at a participating retail location when I meant to use my Mobile AppCard. What can I do to correct my payment source?
Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your Mobile AppCard.