Lost or Stolen Mobile AppCard
- During regular business hours, contact the AppCard Office at 828-262-6141 to notify us to deactivate the Mobile AppCard. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.
- After hours and on weekends, log into your AppCard Services Online to deactivate your AppCard online.
- To reactivate a found device that was suspended, log into your AppCard services online to activate your Mobile AppCard.
Additional instructions for Find My iPhone (Apple iPhones)
Additional instructions for SmartThings Find (Samsung Phones)
Activating your Mobile AppCard on a new Device
- If you still have your old device, go directly to your Wallet and remove the Mobile AppCard.
- If you do not have your old device, email (appcardoffice@appstate.edu) the AppCard Office appcard to deactivate (retire) your Mobile AppCard. Be sure to specify whether the watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active. Once your old Mobile AppCard is "retired," you can follow the instructions for Setting Up Your Mobile AppCard.