How do I use my Mobile AppCard if my device runs out of battery?
For iPhone users: iPhone users may run their phone in Express Mode with power reserve to access their Apple Wallet for up to five hours after your phone begins to run on its power reserve.
For all users: If you get locked out of your building, Residence Life staff are available 24/7 to respond to emergencies within the residence halls. Please make sure to talk to your Residence Life staff about how to access emergency support.
Will my Mobile AppCard work if the power is out?
Yes, your Transact Mobile ID can still work even if the power or internet is out. Mobile IDs are stored securely on your device and use NFC (Near Field Communication) technology, which doesn't require an internet connection or device power to function. This means you can still access doors or other services that rely on NFC, as long as the reader itself is powered and operational.
Can I still use my physical AppCard once I have created my Mobile ID?
App State only allows students and patrons to have either the Mobile AppCard or a physical card (not both). Once you activate your Mobile AppCard, your physical card will become inactive.
Why are my account balance(s) not displaying?
Account balances are currently only displayed on Apple & Samsung Galaxy devices. Any student can check their balances through the eAccounts app.
If your account balances are $0, they will not display until funds are added.
If you have available funds that are not displaying, please contact the AppCard Office at appcardoffice@appstate.edu or 828-262-6141.
My balance differs on my device and Transact eAccounts.
Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information and it may take a few minutes for your Wallet balances to update.
I used my credit card at a participating retail location when I meant to use my Mobile AppCard. What can I do to correct my payment source?
Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your Mobile AppCard.