Refund Policies

AppCard Appointments

AppCard Appointments

AppCard Appointments

The AppCard Office is currently open by appointment only. To schedule an appointment, please make sure that you have submitted your photo per the instructions.

Once you have submitted your photo, you may schedule an appointment to pick up your photo. You must be logged in to your appstate email to schedule an appointment.

Lost Your AppCard? 

  1. Please log in to your appstate email 
  2. Email us at appcardoffice@appstate.edu.
  3. Make the subject line LOST AppCard with your Name, Banner ID and Date of Birth.
  4. Schedule an appointment on the Appcard calendar for pickup time.

* The $15.00 card fee will be charged to your student account to minimize person to person contact.


What is the Refund Policy for the Appalachian Meal Account?

  • Refunds for Meal Accounts will be made only in the case of official withdrawal from the University during a semester. The money refunded will be from the current semester only. Money from the prior semester will not be refunded. For questions regarding official withdrawal, please contact the Registrar's Office.
  • Account balances carry over from summer to fall and from fall to spring semesters. The last day to use account balances is May Commencement.
  • Any balance remaining after May Commencement is non-refundable and will not carry over into summer sessions or the fall semester.

What is the Refund Policy for the Appalachian Express Account?

  • Full refunds for Express Accounts will be made only in the case of official withdrawal from the University during a semester. For questions regarding official withdrawal, please contact the Registrar's Office.
  • Account balances carry over each year that a student is enrolled at Appalachian.
  • At separation, Express Account balances greater than $55.00 can be refunded if requested. A $50.00 fee applies. For example, an Express Account with a $55.00 balance would receive a $5.00 refund; a $110.00 balance would receive a $60.00 refund.
  • Refunds will be given once a year to students who request it by the last working day before May Commencement.
  • Request for refunds must be made through the AppCard Office in Trivette Hall. The telephone number to request a refund is 828-262-6141. Refunds will be issued from the Student Accounts Office in John E. Thomas Hall.